Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sofia Raj relationship with you in relation to this website.
 
The term "Sofia Raj" or "us" or "we" refers to the owner of the website whose registered office is R-8/3 Green Park, New Delhi-110016. The term "you" refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use :
 
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
 
By clicking on the 'Confirm Order' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on Sofia Raj website.
 
Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide.
 
We will not consider ourselves bound by a contract with you in any given situation.
 
Deliveries via courier services cannot be delivered at specific date or time.
 
All orders will be delivered during the working day between 8am and 7pm.
 
In case of a delivery not possible on public holidays or local restriction, orders will be delivered on next working day.
 
To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
 
If, for any reason, you wish to change or cancel your order you can do so by calling +91 11 9540105888 (9 am to Midnight only) or email support@sofiaraj.com Please give at least 48 hours notice before the requested delivery date.
 
Order cannot be canceled or modified within 48 hours from delivery date.
 
Delivery confirmation for all midnight deliveries will be notified next day before 11:00 am (from scheduled time of delivery).
 
Our normal delivery hours are between 9 am - 8 pm
Midnight delivery hours are between 11:30 pm - 12:30 am
Express Delivery is usually completed within 4 hours or as scheduled.
 
During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However please be assured that our team is working hard to get your orders delivered as soon as possible.
 
If the recipient is not found at home / office, your gift will be delivered to neighbor, or security. At reception (in case of office). Your order will be considered as delivered and we will not be responsible for any damage or loss of items. If recipient's number is incorrect, not responding, or not available, the delivery may not be possible and as such the recipient must collect the order from our delivery center within 24 hrs from scheduled delivery time.
 
Team Sofia Raj works very hard to deliver finest quality and service experience to its customers. For us, our customers is most important and we really care about delivering the best.
 
In rare case of service failure or quality complaint, you can write an email to support@sofiaraj.com and our team will respond you within 8-12 working hours.
 
Our team will process a quick investigation on your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers within next 24 hrs.
 
While we really understand "Message on Card" and "Message on Cake" is extremely important to be accompanied with flowers and gifts. However due to large number of complexities, we unfortunately do not guarantee the accuracy and delivery of such messages. It goes without saying that every possible care and attention is taken to ensure we do not miss on these messages, however we will not take any guarantee about spelling mistakes or missing message on cake. What's good here is, that it is very rare that we miss on these messages. And in such case, usually our team makes an effort to put things right by apologizing to recipient and also sending complimentary flowers when possible. Please co-operate.
 
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India.