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Shipping Policy

We at Sofia Raj, always work to ensure our customers get our freshest product. There may be cheaper ways to get our product shipped to you. But we make sure that our products arrive to you in perfect condition. That is why our express delivery products are only hand delivered.

We CANNOT commit any time for delivery(unless order placed under Fix time delivery option) as mentioned in Special Instructions or otherwise. Deliveries will be made between 8 am to 7 pm on the given date.

Orders received till 5 pm IST shall be delivered on the same day unless delivery date is mentioned in the order details.

The delivery will NOT be redirected/ redelivered to any other address in any circumstance.

All the products will be delivered only in the cities mentioned in the List of Serviceable Cities.

We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases :

  • Delivery not done due to wrong address provided by the sender.
  • Recipient not available at the given address.
  • Premises found locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused to accept the products due to any reason.
  •  Delivered the product at the Gate/ Reception/ Neighbor/Relative.

Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered to the recipient.

The image displayed are indicative in nature. Actual product may vary in shape or design as per the availability.

We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

No change in instructions can be entertained before 1 working day of the date of delivery and acknowledged by our Customer support team.

Orders once placed cannot be cancelled unless requested 1 working day prior of the delivery date.

We will not entertain any complaint for perishable products like fresh Flowers, cake etc. after 48 hours from the time of delivery.

Proof of delivery will be provided in case of any dispute in delivery within 7 days of the delivery.

Delivery of certain branded items may not be possible / delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Confirmation would be taken from the customer for the same through e-mail. However, if there is no response from the customer within 24 hours, it shall be assumed that he/she has agreed to the delivery of the alternate product.

Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can send cancellation request at support@sofiaraj.com

While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

Hotel

  • Full address of the hotel.
  • Room No.
  • Telephone number of the hotel.
  • Name of Tour company, if applicable.

Hospital

  • Full address of the hospital.
  • Ward number or name.
  • Home address of recipient with phone number.

If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.

For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

* For Midnight Deliveries

Delivery will be made between 11.30 pm to 12.15 am on mentioned / asked delivery date

Select the delivery date 1 day prior to the occasion date that means if the occasion is on 16th please select delivery date as 15th.

We deliver on Sundays.

For any request or changes to be done to your order please contact Customer Care ASAP.

We shall update you through an email once your order is been delivered.